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#117801 24/03/23 12:36 PM
Joined: Feb 2023
Posts: 9
Novice
Having trouble contacting them via email or phone .... chasing 2 parts I ordered a month ago.
Anyone else having issues ? Are they still trading ??

Dugg

Portal Box 6
Joined: Jul 2018
Posts: 2,090
Likes: 81
SENIOR TECHNICIAN
Nothing new, they take s***house service to the next level. Stuff that is "instock" on their website has be discontinued by suppliers for 2+ years. They take your money then you have to fight tooth and nail to get it back. Amazed they are still allowed to trade given the amount of issues I have seen with them

From memory they are owned/run by the same guy that has Mcarthur Mowers (same address as well). Try Mcarthurs phone number

What parts did you order? Good chance they are either backordered or simply discontinued by the supplier and you are in for more pain trying to get your money back

Joined: Sep 2015
Posts: 2,070
Likes: 148
SENIOR TECHNICIAN & HISTORIAN
Good to know the service is bad as I was going to buy from them but won't now.

Cheers
Max.

Tyler #117806 24/03/23 05:48 PM
Joined: Feb 2023
Posts: 9
Novice
Just a clutch cable or a Victa Imperial 16" and SB front roller ends.

Can get these from elsewhere .. but AMS where a little cheaper. That'll teach me.

I'll see if I can use paypal to retrieve $$

Dugg

Joined: Oct 2020
Posts: 125
Likes: 14
Apprentice level 2
Hi Dugg
After my 8 month saga dealing with these idiots
I ended up getting a refund
this was the email address that contacted me

Team Leader <tl@[Censored].com.au>

censored is (all mower spares) no gaps
worth a try

Copy of email sent
Hello Mick,
I sincerely apologise for this. It does look like the part is NLA.

Usually our supplier will notify us of this but I cant see that they have. I will go ahead and provide a refund for you.


Kind regards
Katie
Team Leader
16 Argyle Street, CAMDEN NSW 2570
www.[Censored].com.au


Only hurts till the pain's gone.
1 member likes this: Dugg_Bobcat
Joined: Sep 2022
Posts: 60
Likes: 4
Trainee
Is there some crossover here between them and Macarthur Mowers? I went over the counter at Mac Mowers a couple of years ago and although it took a bit of time they came up with the goods at a reasonable price. (bits for MTD trimmer)

Danny

Last edited by Dandare; 25/03/23 04:17 PM.

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