Mich, You got to remember the customer is always right.
![shocked shocked](/forum/images/graemlins/default/shocked.gif)
Oh well it is not always the case but some can't be argued with either as they think they know more than the tech servicing the mower.
I had one a few weeks ago gripping about what I charge for fixing for his chainsaw where I charged half of what I normally charged. He want to charge 1940 rates.