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#113758 14/01/22 03:30 PM
Joined: Nov 2010
Posts: 30
Arty Offline OP
Novice
H i Guys
I have an issue where when I want to logon I click on the login icon on the home page and the forum page opens but I am not logged on.
As previously suggested I delete the expired cookies, this makes no difference at all.
The procedure that I have been using is as follows,
Click on a members profile, This takes me to the "you do not have access page, there is a login box at the bottom of the page.
I enter my details and I am in.
Unfortunately when I close the site I must go through this procedure every time I want to login.
Another thing that I noticed is that when I come back to the site, in the "Who's online Now" shows that I am still logged on. But yet I for me to participate on the forum I must go through the logon procedure as stated.
Regards
Arty

Portal Box 6
Joined: Nov 2013
Posts: 6,938
Likes: 278
Forum Historian
Hi Arty
That's an odd one.
I would find this situation infuriating!

There must be something wrong here.

I will send this link to Bruce.
I'm sure he can resolve it.

Thanks
Jack

Joined: Dec 1999
Posts: 5,343
Likes: 30
Repair Junkie
****
Originally Posted by Arty
H i Guys
I have an issue where when I want to logon I click on the login icon on the home page and the forum page opens but I am not logged on.
As previously suggested I delete the expired cookies, this makes no difference at all.
The procedure that I have been using is as follows,
Click on a members profile, This takes me to the "you do not have access page, there is a login box at the bottom of the page.
I enter my details and I am in.
Unfortunately when I close the site I must go through this procedure every time I want to login.
Another thing that I noticed is that when I come back to the site, in the "Who's online Now" shows that I am still logged on. But yet I for me to participate on the forum I must go through the logon procedure as stated.
Regards
Arty

Here are directions on how to clear the cookies.
Note that I have logged in as you and tested and all works as it should.

1. Login
2. Click on name top right
3. Click on cookies
4. Then click Expire cookies
5. Login and all will work.

Note that if you are just expiring your cookies in your browser you might have issues and not knowing what browser you are using does not help. We prefer using Mozilla so that you don't have any issues.


Regards,
[Linked Image]

Bruce


Please do not PM me asking for support. Post on the forums as it helps all members not just the individual.
Joined: Nov 2010
Posts: 30
Arty Offline OP
Novice
Hi Bruce and Jack,
My problem is still giving me trouble.
1 I tried deleting cookies as suggested. No change
2 I deleted all cookies from my browser. No change
3 I am using AVG security browser which I believe is Mozzila.
Could you give me some more suggestions please?
Regards
Arty

Joined: Dec 1999
Posts: 5,343
Likes: 30
Repair Junkie
****
Originally Posted by Arty
Hi Bruce and Jack,
My problem is still giving me trouble.
1 I tried deleting cookies as suggested. No change
2 I deleted all cookies from my browser. No change
3 I am using AVG security browser which I believe is Mozzila.
Could you give me some more suggestions please?
Regards
Arty

Try downloading mozilla. Here is a link: https://www.mozilla.org/en-US/firefox/new/
Also you could try disabling AVG to see if that sorts out your issue.

Last edited by Bruce; 18/01/22 07:58 PM.

Regards,
[Linked Image]

Bruce


Please do not PM me asking for support. Post on the forums as it helps all members not just the individual.
Joined: Nov 2010
Posts: 30
Arty Offline OP
Novice
Hi Bruce,
I have logged on this time using Firefox. I had to logon using the round about method again.
My antivirus program is AVG and I do not want to turn it off to access the forum.
This antivirus program has anti tracking installed, could this be the problem?
I have tried all of the other sites/forums that I use and all of them work.
I entered the Outdoor King Shop using the logon box and it also worked properly.
Is there a way to reset my account, or, register. Maybe this will solve the issue
Regards
Arty
PS thank you for your assistance

Joined: Dec 1999
Posts: 5,343
Likes: 30
Repair Junkie
****
Originally Posted by Arty
Hi Bruce,
I have logged on this time using Firefox. I had to logon using the round about method again.
My antivirus program is AVG and I do not want to turn it off to access the forum.
This antivirus program has anti tracking installed, could this be the problem?
I have tried all of the other sites/forums that I use and all of them work.
I entered the Outdoor King Shop using the logon box and it also worked properly.
Is there a way to reset my account, or, register. Maybe this will solve the issue
Regards
Arty
PS thank you for your assistance

We don't need to to a reset you need to allow the forum in AVG.

Good Luck.


Regards,
[Linked Image]

Bruce


Please do not PM me asking for support. Post on the forums as it helps all members not just the individual.
Joined: Nov 2010
Posts: 30
Arty Offline OP
Novice
Hi Bruce,
I am now able to logon in the normal manner.
I am back to using the AVG browser and I did not make changes to the AVG antivirus program. In fact I have done nothing to try to resolve this issue. I got very frustrated with it so I closed it down and had a few days away from it. Today I thought I would try again and to my surprise everything works as expected.
Regards
Arty


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