Hi VM
I bought the switch and guess what? It was NOT reversible and the postage would have cost more to send it back than it was worth. I think by "reversible" he thought I meant "Could I send it back?"
eBay has a Money Back Guarantee policy. If the item does not match the seller's description, you are entitled to a full refund. Even if the seller states that the buyer is responsible for return postage, this is incorrect, as eBay requires the seller to pay for return postage when the item received is not as described.
To initiate a return, you simply submit a return request (item doesn't match the description) and wait for the seller to send a "prepaid return label." If the seller does not send this label—usually, they do not—they often just provide a return address and expect you to pay for the postage. In this case, you should contact eBay Customer Support or eBay Help.
Last time, I encountered an AI response, so you may need to request live chat multiple times. Explain your situation and ask them to remove the seller's requirement for waiting on the return of the item, as the seller is incorrectly expecting you to pay return postage. eBay will then change the return status, allowing the seller time to provide a prepaid return label, which they typically fail to do. After a few days, eBay will issue you a full refund, and you can keep the item.
That's worst case scenario as some sellers just give you a refund straight away.
It's not worth the time to go through all this when the item is of low value, but if you understand how the system works, it's worth pursuing a refund on principle. This way, you can hold the seller accountable for selling subpar products. Additionally, you can leave a review on their product explaining the issue, so others are warned not to purchase low-quality items from that seller.
I don't think I will need to buy switches for a while.
Cheers
Max.
