G'day everyone,
I am right now experiencing what I think will be a "lost" parcel from a courier company with an item I have purchased on ebay over a week ago now.
I have been watching their "tracking" page which hasn't changed in over 4 days now, my parcel seems to be sitting somewhere in a Melbourne "sorting" warehouse. I have tried to contact them with their own help email and i've had no response in over 2 days. I also tried to ring their help line and I waited for about 30 minutes with on hold music, no one will answer the phone at all.
I have opened an "item not received" case with the seller, and I asked them to try and chase up with the courier company which they used on the wherabouts of my item as the company won't respond to anything from me. The seller tells me to wait a few more days. This was 3 days ago now. Still nothing has arrived and the tracking page hasn't changed. I think this will end up with me eventually getting a refund but after a long wait as ebay and all these things they make you wait a certain amount of time until anything can be done about it.
Yes there is dodgy courier companies out there, I won't name them either but years ago I was working for a company that dealt with various courier companies every day. There was one certain company for some reason "boxes" used to always go "missing". We used to send about 50 boxes with them every day. I mean how can you keep losing big boxes all the time? Of course they are getting pinched by dodgy operators in the company, no doubt about it.
All of the missing boxes were costing the company alot of money, and also the customers that were expecting those items weren't happy and the company was at risk of losing the buyers of it's products.
Anyway the company then changed courier companies, and guess what? No more missing boxes again! Amazing isn't it? lol
Last edited by Converse; 08/02/19 10:58 AM.
