Well done BB now I hope David goes back to Adelaides "premier dealer" and lets them know in no uncertain terms that they lost a sale for no other reason than the fact they were too lazy to be bothered following up on what the customer wanted, not what they wanted to flog. I use this approach any time I am in this situation because feedback on things is important, but usually it goes no further than the salesman you are talking to and they don't care. Only person who is interested in this feedback is the business owner and you usually can't find out who that is in the bigger shops.
