OutdoorKing Repair Forum Forums General Discussion Forum Off Topics Option to improve horrendous mild steel blade on Ozito electric mower

Yep, Briggs quality right there.

Interestly I emailed Ozito to complain about the low quality blade steel and also questioning why they'd put such an acute angle on the blade itse;f.

They replied after a lazy week or so - saying they don't put such sharp edges on their blades and asked for photos to prove it. Which was odd to me as they're clearly not aware of what their makers are churning out.

I gave photos and even with the blade having been used once I was able to pretty easily cut a sheet of paper by running the blade across it - which certainly should not be the case for a lawnmower blade.

They've said they'd provide a replacement blade as it should not have been sent out sharpened to this degree.

Sounds like less than Ozito level service. Milwaukee must lay out the red carpet then.
Speaking of, they recently released a battery mower.

No worse than victa

When they first brought out the 70th anniversary model (the silver one) in bunnings, I had a look at it and thought the catcher quality was pure crap - felt really thin. motor wasn't much better thats a different story.

Guess what they recalled last week...

Seems I spoke too soon - bizarrely Ozito without expanation reneged on their offer of providing a replacement blade out of good will. I cannot understand why they did this as their initial email stated and I'll directly quote what they wrote:

1st Email from Ozito:

So I send through photos of the blade angle and of a sheet of paper being cut with it just by drawing it across it (which we all here know is NOT what a lawnmower blade should do) - I get this response:

2nd Email from Ozito:

Suffice to say I was confused with the change in tact from email 1 to email 2. Asked for explanation, ignored for the past 2 days.

Hi N1KK0,
Push on regardless, you won't get any response from them now so come up with your own ideas on solving the problem

Hi Norm,

Oh I was going to regardless - it's just a bizarre way for a company to 'resolve' an feedback email, as I was not asking for anything - just advising they're sharpening them blades too much.

So they surprised me offering a replacement if I sent through photos showing it was that sharp, I did and they reneged on the offer without explanation.

Cutting paper isn't enough? Very odd.

Typical Aussie company treating consumers with contempt.
Show them some back by telling the bludgers if they don't give you that blade, your will show the consumer complaints tribunal the paper trail of emails.

Ah I've really little interest in one,as is not even for myself as such and my mother is oddly quite the spend thrift so she'd not care either - just struck me as a rather bizarre thing to do. And when I asked for an explanation I've been ignored (emailed again today) and I don't expect a reply. Go figure :-)