G'day Mod BB and Norm I don't know what to make of this ... beyond the 'two stories' scenario.
I would think the 'surname' story cannot be true. Most certainly an illegal thing to say - and multi-nationals are not even that stupid... although I do think of VW and their problems...
What I got out of this story is this: Large companies no longer understand the word 'loyalty' - to their representative retailers or to their ultimate end - their public customers.
Large companies seem to make change via the 'hired henchmen'. The loyalty chain is broken by the bringing in of 'new corporate blood', who have not engaged with any personal friendship built up over decades. These are typically portrayed as the brave 'Captains of Industry' prepared to make 'the hard decisions'. My reality is: the loyalty chain is broken as a un-convenient truth. History is lost.
I would like to hear the other side of the story though ... the GM side. Many thanks for the provocative conversation.
