I don't know what support was ever provided, Jack, but at present the only spare part for that product I've found listed by Pope is the spool for the line feed head:
http://www.popeproducts.com.au/products/power-garden-products/spare-parts

Incidentally I'm less critical of Pope than some of the other importers: at least they produced a decent user manual:
http://www.popeproducts.com.au/__files/f/10301/Pope%20LineTrim%20Brushcutter%20%28101PLT25,%20101PLT25D,%20101PLT25SS,%20101PBC33,%20101PBC33BH%29%20-%20User%20Guide.pdf