I had exactly the same problem, Monday January 25th. 2021. I did the whole subscription thing, then subscription was cancelled. I can prove that you took my money no problem, it’s come out of my Visa account. Your vague explanation to hiab765 does nothing to assist anyone reading this that is unfamiliar with your site on what went wrong and how to fix it. Not all of us are tech freaks, some of us have difficulty with what may well be second nature to you guys. I like your site and would like to frequent it but don’t see why you’ve taken my money and then immediately cancelled my subscription? What happened?
Do you wish to keep paying all your live because we don't do that (you get a one off charge for 5 years).
The email you got about the subscription is for the recuring one which has been cancelled, otherwise you will be charged again in five years.
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